Refund policy
Refund & Return Policy
Last updated: [Month Day, Year]
Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our return and refund policy below.
Return Policy
We offer a 30-day return policy. You may request a return within 30 days after receiving your order.
To qualify for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include original tags and packaging
- Include proof of purchase or order confirmation
To request a return, please contact us at:
Email: hesseltineonsgard2661@hotmail.com
Return address:
[INSERT RETURN ADDRESS]
Please do not send items back without contacting us first. Unauthorized returns may not be accepted.
Return Instructions
Once your return request is approved, we will provide detailed return instructions.
Depending on the situation, we may provide a return shipping label or ask the customer to arrange return shipping.
Please pack returned items securely to avoid damage during transit.
Damaged, Defective, or Incorrect Orders
Please inspect your package immediately after delivery.
If you receive:
- A damaged item
- A defective product
- The wrong item
please contact us as soon as possible so we can review the issue and offer an appropriate solution.
Photos of the item and packaging may be required for verification.
Non-Returnable Items
Certain products are not eligible for return, including:
- Personalized or custom-made products
- Beauty and personal care products
- Perishable items
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Clearance or final sale items
If you are unsure whether your item qualifies for return, please contact us before placing your order.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original item first. After your return is approved, you may place a new order separately.
European Union 14-Day Cancellation Right
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days for any reason and without justification.
Returned products must still meet the return eligibility conditions stated above.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note:
- Banks and payment providers may require additional processing time
- Refund posting times may vary depending on your financial institution
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at: